SHIPPING & RETURNS
1. Shipping Policy (updated 2025)
At NZSM S.R.L., we are committed to delivering your orders quickly, safely, and with full tracking.
Below you will find all information regarding delivery times, costs, and shipping methods.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
If delays occur due to high demand or limited availability, you will be notified by email.
Delivery Times
Italy: 24/48 hours (72 hours for islands or remote areas)
European Union: 72/96 hours
Non-EU countries: varies depending on destination and customs processing
Carrier Used
All shipments are handled by GLS, offering:
• two delivery attempts
• pickup at authorized locations (GLS Shop)
• delivery date modification
• authorization to deliver to third parties or a safe place
• email and SMS updates on delivery status (no extra cost to the customer)
Shipping Costs (2025 rates)
Italy
Cost to customer: Free
Time: 24/48 hours
European Union (EU)
Cost to customer: €15 (free above €400)
Time: 72/96 hours
Switzerland
Cost to customer: €20 (free above €500)
Time: 4–6 days
Duties and local VAT at customer’s expense
United Kingdom
Cost to customer: €25 (free above €500)
Time: 4–6 days
DAP conditions
United States
Cost to customer: €30 (free above €600)
Time: 6–10 days
Middle East (GCC)
Cost to customer: €35 (free above €600)
Time: 7–12 days
Included countries: Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman
Russia
Cost to customer: €40
Time: 10–15 days
Other non-EU countries
Costs and delivery times are calculated automatically during checkout.
Taxes, duties, and customs fees are the customer's responsibility.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor your package in real time.
2. Delivery Management
You can manage delivery through GLS services, which may include:
• changing the delivery date
• choosing a pickup location
• authorizing delivery to a neighbor
• delivery to a safe place
Availability of services may vary by region.
3. Delayed, Lost or Damaged Shipments
If you encounter issues with delivery (delays, loss, damage), our team will assist you in opening a claim with the carrier.
For transport-related issues:
DAP SIDES Eurologistica — Claims Management
Email: loriana.pitzialis@dapsides.it
Estimated management time: up to 2 business days.
Logistics handled by:
DAP SIDES Eurologistica S.R.L.
c/o Business Park Lainate
Via Juan Manuel Fangio, 11
20045 Lainate (MI) – Italy
NZSM Customer Support:
support@niccolozaffarano.com
4. Return Policy
You may request a return within 30 days from the delivery of your order.
Available Options
• Size exchange for the same item (subject to availability)
• Store credit equal to the value of the returned item
No cash refunds are issued.
Conditions for Return Approval
Items must be returned:
• unused and unworn
• undamaged
• with original labels
• in their original packaging
Non-returnable items
• customized products
• gift cards
• used or altered items
Return Costs
First return for the same order: free
Second return for the same order: €15 (deducted from store credit)
Processing Times
Returns are processed within 14 business days after arriving at our warehouse.
Inspection includes:
• quantity check
• packaging integrity
• presence and legibility of product label
Additional quality checks may be required by NZSM.
Return Address
DAP SIDES Eurologistica S.R.L.
c/o Business Park Lainate
Via Juan Manuel Fangio, 11
20045 Lainate (MI) – Italy
For assistance:
support@niccolozaffarano.com
